Survey Writing: The Questionnaire as a Story

Matt Kerr • June 30, 2025

By Matt Kerr, IFANR Research Director

An organization comes to the Institute for Association and Nonprofit Research (IFANR) with many questions, and it is then our task to write a questionnaire that successfully addresses all of those questions. Sounds simple enough, right?


The problem arises when the organization has a very specific yet disjointed list of questions covering many different areas of concern. It may have been years since the organization last conducted a survey, and this is their big chance to get their many questions answered. They don’t want you wasting valuable time asking questions they don’t care about or to which they already know the answers. Fair enough. However, the problem is that any resulting questionnaire would be so disjointed, a rhyme without a reason, so to speak. Respondents would get whiplash from taking the resulting survey.


Questionnaires need to be written so that the responses tell a coherent story. The questionnaire must tie together many different goals into a document that flows logically. This may mean asking questions that seem, on the surface, irrelevant. It may seem like the research company is just padding the survey to give you a bigger product, i.e., a nice and thick final report. However, a gently flowing questionnaire will keep the respondent engaged in the survey, bringing you the answers to your most important questions.



IFANR can help your organization write a questionnaire that will encourage respondents to provide the answers to your questions.


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By Matt Kerr , IFANR Research Director
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By Joseph Bates July 22, 2025
By Joseph Bates, IFANR Founder and President
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By Joseph Bates, IFANR Founder and President
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By Joseph Bates, IFANR Founder and President
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By Matt Kerr IFANR Research Director
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By Joseph Bates, I FANR Founder and President
By Joseph Bates April 28, 2025
When Joe Bates, president of IFANR, was vice president of research and strategic initiatives at the Global Business Travel Association, he helped grow the sponsored research program from $100,000 in revenue in 2010 to $1.5 million in 2015. This huge increase in revenue allowed the association to do the following: 1) Published research reports that benefited all members, 2) Generated thought leadership for the association, 3) Earned massive media attention for the industry, 4) Funded other strategic research projects for the organization itself, and most importantly 5) Generated non-dues revenue for the association. The Institute for Association and Nonprofit Research (IFANR) can help your association create a sponsored research program to generate non-dues revenue as well as realize other benefits. Here’s a short “How To” list to get your sponsored research program started: 1. All research sponsors receive recognition on an association “Research Donor Wall” at the appropriate level (Silver, Gold, Platinum, Diamond). The Donor Wall is listed in various places, such as the association’s website, on-site at various conferences, in email blasts, etc. 2. Research sponsors are invited to contribute ideas and questions to studies, however, the association has the final say over all questions to ensure third-party objectivity and credibility. 3. Organizations receive prominent attribution as the research sponsor in the final report. 4. At the completion of each research study, the association issues a press release to the media announcing the report’s key findings. The research sponsor receives attribution in the press release and the opportunity to provide a quote. 5. The research reports are available to all members on the website. Some research reports may require purchase by members who do not chose to participate in the research project. Most research reports are available for purchase by non-members, although some research may be available to members only. 6. Sponsors may be allowed to send the report to their customers and post the report on their website as long as it resides behind a firewall that only customers are allowed to access. 7. Certain research studies may be provided to anyone free of charge and can be posted on the sponsor website for lead-generation and/or other marketing purposes. 8. At the completion of the research study, the association schedules a webinar for members and non-members to present the key findings of the study. The research sponsor receives attribution at the beginning and end of the webinar. In addition, at the beginning of the webinar, the research sponsor is allowed a two-minute “thank you” spot. The sponsor MUST NOT engage in any selling. Typically, sponsors receive the email list of participants for follow-up marketing efforts. 9. For major sponsors, the association presents the results of the research at a conference. The research sponsor introduces the presentation (two-minutes) and receives attribution as the research sponsor. Again, the sponsor MUST NOT engage in selling at this time. 10. Depending upon the level of sponsorship, the association may wish to grant the sponsor exclusive rights to create derivative materials based on the research.
man and woman shaking hands
By Joseph Bates April 21, 2025
There is an art to conducting a good interview. Regardless of the purpose, be that gaining insight on a new app or collecting feedback for a strategic planning meeting, an interviewer usually has about 30 minutes to make a participant feel comfortable, trusting, and open to sharing their personal thoughts and opinions. This can be a challenging environment for the interviewer to create, so here are the top 3 tips that the IFANR team recommends when conducing qualitative interviews! Begin the interview with a brief introductory conversation so that you and the participant can learn a little bit about each other. While the participant is introducing themselves, listen for any commonalities that the two of you share. The interviewer should be prepared to share a little bit about themselves as well. This brief conversation builds trust between the interviewer and the participant, especially if you happen to have something in common! Remember to ask follow-up questions that allow the participant room to expand on their answer, such as “Can you tell me more about that?” or “Tell me a little more about why you feel that way?” Asking these follow up questions might elicit a more complete and detailed answer than your original question! After reading many books and articles on how to effectively conduct interviews (and after conducting hundreds of interviews ourselves!) we remember this…a strong interviewer knows that we are there to bear witness to the participant’s story, to care about what they have to say, to suspend judgement, and to hold surfacing emotions with respect (Atkinson, 1998). Happy interviewing! References Atkinson, R. (1998). The life story interview. Sage.
jbates@ifassociationresearch.com